Refund policy

Our commitment

At Kindan Boulevard, we carefully curate vintage and pre-owned heritage pieces. We want you to love your purchase. If you're not completely satisfied, we accept returns within 30 days of delivery, subject to the conditions outlined below.

PLEASE NOTE: Items listed as pre-owned or vintage and have been previously worn unless otherwise stated in the product description.

Return eligibility

To be eligible for a return, your item must meet ALL of the following conditions:

Return request initiated within 30 days of delivery date (as confirmed by tracking)
Item must be in the same condition as received - unworn since purchase, unwashed, and unaltered by you
Item must be in its original packaging with all tags attached (if applicable)
All accessories, documentation, and packaging materials must be included
Item must be free from any new damage or wear beyond what was described in the original listing
Final sale items are not eligible for return (marked as "Final Sale" on product page)

IMPORTANT: Since we sell vintage and pre-owned items, we expect items to be returned in the exact condition they were sent. New stains, odors, damage, or wear added after receipt will result in return denial or partial refund.

Non-returnable items

The following items are NOT eligible for return or exchange:

Items marked as "Final Sale" or purchased during promotional/clearance sales (unless defective beyond original description)
Items showing any new signs of wear or use added after delivery
Items without original tags or packaging (if provided)
Items damaged due to misuse, negligence, or accident after delivery
Altered or customized items
Items returned after 30 days from delivery date
Items with pre-existing vintage wear that was accurately described in the product listing

Understanding vintage and pre-owned items

All items sold at Kindan Boulevard are vintage or pre-owned unless explicitly stated otherwise:

Vintage items may show signs of previous wear including minor fading, patina, or age-appropriate imperfections
All condition details, flaws, and measurements are documented in product descriptions and photos
Vintage sizing may differ from modern sizing standards - please refer to measurements provided
Pre-existing wear described in the listing is NOT considered a defect and is not grounds for return
Items are sold "as described" - please review all photos and descriptions carefully before purchasing

To start a return, you can do so in your account and order section of our store. You can always contact us for any return question at info@kindanboulevard.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kindanboulevard.com.

Return process

To initiate a return:

Contact us within 30 days of delivery via your account and order section of our website, via email at info@kindanboulevard.com or through our contact/request form
Include your order number, item(s) to return, and reason for return
Provide photos of the item in current condition if requested
Wait for our return authorization and shipping instructions
Do not ship items back without prior authorization - unauthorized returns will not be accepted or refunded

IMPORTANT: All returns must be pre-approved by Kindan Boulevard. Items sent back without authorization will be refused or returned to sender at the customer's expense.

Return shipping

Customer is responsible for all return shipping costs unless the item significantly differs from description or is defective beyond what was disclosed
We recommend using a trackable shipping service and purchasing shipping insurance
Kindan Boulevard is not responsible for lost or damaged returns during transit
Return shipping costs are non-refundable

Inpsection & processing

Once we receive your return:

Items will be thoroughly inspected within 3-5 business days to verify they match the condition sent and meet return eligibility requirements
If approved, refunds will be processed to your original payment method within 5-10 business days
If the return is denied (item shows new damage, wear, or doesn't meet requirements), we will contact you with photographic evidence and you may: • Have the item returned to you at your expense, OR • Forfeit the item with no refund issued

REFUND DETAILS

What you'll receive

Refund of the original purchase price (minus original shipping costs, unless item significantly differs from description)
Original shipping charges are non-refundable unless the return is due to our error or item being significantly different than described

What is deducted:

Original shipping costs (if applicable)

Exchanges:

We currently do not offer direct exchanges due to the unique nature of vintage items. If you need a different item:

Return the original item following the return process above
Place a new order for the desired item
We cannot guarantee availability of other vintage pieces

Items significantly different from description

If you receive an item that significantly differs from the description or photos:

Contact us within 48 hours of delivery with detailed photos showing the discrepancy
Do not wear, wash, or alter the item
We will provide a prepaid return label at no cost to you
Upon verification, we will issue a full refund including original shipping costs or send a replacement (if available)

NOTE: Vintage items may have minor imperfections that are described or visible in photos - these are not considered defects. Only significant undisclosed issues qualify.

Wrong item shipped

If you receive the wrong item:

Contact us within 48 hours of delivery with photos of the item received and the shipping label
Do not use, wear, or alter the item
We will provide a prepaid return label
Once verified, we will ship the correct item or issue a full refund including original shipping costs

IMPORTANT: Claims of wrong items received must be made within 48 hours of delivery with photographic proof. Claims made after 48 hours or without proof may not be honored.

DELIVERY ISSUES & FRAUD PROTECTION

Lost packages

Once a package is marked as "delivered" by the carrier, Kindan Boulevard is not responsible for lost or stolen packages
We recommend shipping to a secure location or requiring signature confirmation
Proof of delivery from the carrier is considered final
We cannot issue refunds for packages confirmed as delivered by the shipping carrier

"Item not received" claims

All shipments include tracking and delivery confirmation
Claims of non-delivery will be investigated using carrier tracking information
If tracking shows delivery, we cannot issue a refund
Customers should file claims with the shipping carrier for lost packages after delivery confirmation
We recommend filing a police report for stolen packages and contacting your credit card company if applicable

False claims

Fraudulent claims (including but not limited to false "item not received" or "wrong item" claims) will result in:

Immediate account suspension
Denial of current and future returns
Potential legal action
Reporting to relevant authorities and fraud prevention services

We maintain detailed records including photographic evidence of all items shipped, packaging, and tracking information.

Chargeback protection

Before filing a chargeback or payment dispute, please contact us directly. We want to resolve any issues fairly and promptly.

IMPORTANT NOTICE:

Filing a fraudulent chargeback constitutes fraud
All orders are documented with photographic evidence, tracking, and delivery confirmation
Chargebacks filed after confirmed delivery or for reasons covered in this policy will be contested with full documentation provided to your financial institution
Customers who file invalid chargebacks will be permanently banned from future purchases

International returns

International customers are responsible for all return shipping costs, customs, duties, and taxes
International return shipping costs are typically non-refundable
Returns must clear customs and arrive at our facility within the 30-day return window
We recommend purchasing shipping insurance and using a trackable method

Final sale items

Items marked as "Wholesale", "Final Sale" or purchased during promotional sales are not eligible for return or refund except in cases of:

Receipt of item that significantly differs from description
Receipt of wrong item due to our error

Modifications to this policy

Kindan Boulevard reserves the right to modify this return policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site following any changes constitutes acceptance of the new policy.

Contact us

If you have questions about our return policy or need to initiate a return:

Email: info@kindanboulevard.com
On-line Chat Hours: 8am - 6pm ET

Or use our Request Form to reach our client services team.

Your rights

This policy does not affect your statutory rights as a consumer. In the event of any conflict between this policy and applicable law, the law will prevail.

Thank you for shopping with Kindan Boulevard. We appreciate your business and are committed to providing excellent customer service while preserving the integrity of our vintage and pre-owned collection.

Last Updated: 11/05/25